BBC :: When we have done all we can to check but still cannot be 100% sure, we will sometimes still decide to use the material, whilst making these doubts clear, and the Trust is now asking us to be more consistent in the way we signpost and caveat this type of content. In those rare cases where we do get something wrong, we acknowledge and correct it as soon as we can.
[Steve Herrmann:] It is significant that the Trust report recognises so clearly the great importance of UGC for our journalism.
Continue to read Steve Herrmann, www.bbc.co.uk
Backstage: "BBC processes for verifying social media content" - Continue here Alex Murray, www.bbc.co.uk