Wired :: When I was a kid, I remember getting dragged along with my mom to the local JC Penney department store where she had a complaint about a broken toaster oven she’d recently purchased. After what seemed like some normal dialogue (“What’s wrong with it,” “That’s horrible… I’m so sorry”) we got a new toaster and I got a Charms blow pop for my patience. She put the toaster and me in the backseat of ‘The Tank’ (a green Oldsmobile we’d nicknamed as such), and headed home — two happy customers.
[David K. Israel:] ... that’s all changing now, for the better, via Twitter.
A report by David K. Israel, www.wired.com
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